Reset your password and manage your account

If you’ve forgotten your password, you can reset it quickly and securely from the login page.

How to reset

Go to the Sign In page on theshortfilmshow.com or open the app.
Select Forgot password? on the sign-in page.
Enter the email address linked to your account.
You’ll receive a one-time password (OTP) from our no-reply email address.
Enter that code within 3 minutes and create your new password. If it runs out, ask for a new code.

Passwords must meet the security standards shown on screen. You can reset them as often as needed.

There’s no need to contact support for password changes. Everything can be done directly through the login page.

Managing your account

Every registered user can manage their account from the profile menu: tap or click your profile picture.
This includes basic profile settings for all viewers and, once you have a film of your own, a Dashboard link to your filmmaker tools.

Updating your profile

Choose Edit Profile to:

Change your profile picture
Update your name
Change your password (choose Change Password in the same menu)

Email addresses can’t be changed at this time, so make sure you sign up with the address you plan to use long term.

Deleting your account

If you choose to delete your account:

Tap or click your profile picture and choose Edit Profile.
Scroll to the Delete Account section at the bottom and select Delete My Account.
Confirm when prompted.

Deleting your account signs you out and cancels any active subscription. For 30 days after deletion your account can usually be restored; after that your personal details are anonymised and recovery is no longer possible.
Any short films you’ve submitted remain licensed to The Short Film Show under their original agreement, so films and related assets are not deleted.

Filmmaker accounts

You don’t need a separate account to submit a film: you use your viewer account. As soon as you have a film of your own, even a draft, a Dashboard link appears in your profile menu, with My Films inside it. When one of your films is selected, your account becomes a filmmaker account, with tools to manage your film page, see how it is doing, and add optional extras like artwork or behind-the-scenes content.

Contacting support

If you need help that isn’t covered in the Help section, here is how to contact support and when to expect a reply, or email support@theshortfilmshow.com.

Summary

Task	How to do it
Reset your password	Use the “Forgot Password” link and enter the OTP from our no-reply email
Update your profile	Profile picture, then Edit Profile (name, picture) or Change Password
Delete your account	Profile picture, Edit Profile, then Delete My Account at the bottom (films remain licensed)
Contact support	Use Contact Us in your profile menu or email support@theshortfilmshow.com

The Short Film Show is The Home of Short Films, and your account is your key to exploring and connecting with filmmakers around the world.