If you need help that isn’t covered in the Help Centre, you can reach The Short Film Show support team directly.
We handle viewer, filmmaker, and account enquiries and aim to respond quickly during the working week.
How to Get in Touch
There are two easy ways to contact support:
Support Form
Use the form found under Contact Support on the website or in the app.
Include your name, email address, and a short description of your issue.
You can also attach screenshots or file links if needed.
You can email us directly at:
support@theshortfilmshow.com
For technical issues, include:
- The name of the film (if relevant)
- The device or browser you’re using
- Any error message you saw
Providing details helps us resolve your issue faster.
2. When You Can Expect a Reply
Our team responds to all messages within 48 hours during the working week.
Messages sent over weekends or public holidays are reviewed as soon as the support desk reopens.
You’ll receive a confirmation email once your message has been received. If you don’t see it, check your spam or junk folder.
3. What We Can Help With
The support team can assist with:
- Account or login issues
- Password resets
- Playback or streaming problems
- Subtitles or language errors
- Reporting bugs or broken links
- Filmmaker submissions and onboarding
For general questions about short films, viewing limits, or subscriptions, check the other Faq sections before contacting us — you might find the answer instantly.
Response
If your enquiry needs input from another department (for example, a filmmaker submission or partnership query), we’ll forward it to the right team internally and keep you updated.
You don’t need to re-send your request.
If a technical issue affects multiple users, updates will be posted on our Status or News page.
5. Summary
| Contact Method | Details | Response Time |
|---|---|---|
| Support Form | Help → Contact Support | Within 48 hours |
| support@theshortfilmshow.com | Within 48 hours | |
| Weekends or holidays | Responses resume next working day | — |
The Short Film Show is The Home of Short Films — and our support team is here to make sure your viewing or filmmaker experience runs smoothly.
If something isn’t working as expected, reach out anytime through the form or by email, and we’ll get back to you as soon as possible.